Delivery terms
Below you can read how we deliver: which delivery times apply, what shipping costs, what happens if a parcel arrives damaged and how to cancel an order.
In short:
• Ordered before 17:00 on working days and in stock = shipped the same day.
• Free shipping from €99. Collection in Amersfoort is always free.
• Until you receive the parcel, the risk of transport is ours. You do not need to insure anything.
• We deliver within 30 days at the latest, otherwise you get your money back.
• Ordered before 17:00 on working days and in stock = shipped the same day.
• Free shipping from €99. Collection in Amersfoort is always free.
• Until you receive the parcel, the risk of transport is ours. You do not need to insure anything.
• We deliver within 30 days at the latest, otherwise you get your money back.
1. General
1.1: These delivery terms apply to all orders you place with IBO Computers through ibo-computers.nl. They apply alongside our General Terms and Conditions and our Warranty & returns terms. Where a provision here differs from the General Terms and Conditions, the General Terms and Conditions prevail.
1.2: IBO Computers, Radonweg 10, 3812 RL Amersfoort, the Netherlands. Chamber of Commerce 65085639, VAT NL002231868B21.
1.3: We may refuse or cancel an order, for example where fraud is suspected or where there is an obvious error in the price or the description. If you have already paid, we will refund the amount within 14 days.
1.2: IBO Computers, Radonweg 10, 3812 RL Amersfoort, the Netherlands. Chamber of Commerce 65085639, VAT NL002231868B21.
1.3: We may refuse or cancel an order, for example where fraud is suspected or where there is an obvious error in the price or the description. If you have already paid, we will refund the amount within 14 days.
2. Delivery and delivery time
2.1: If you order an item that is in stock before 17:00 on a working day, we ship it the same day with PostNL. PostNL usually delivers the next working day.
2.2: If a product shows delivery time 2–3 working days, it comes from our supplier's stock or is still being tested in our workshop.
2.3: The delivery times stated are an indication. Delays at the carrier or extreme weather can get in the way; if that happens we will keep you informed.
2.4: In any event we deliver within 30 days of your order, unless we agree a longer period with you. If we do not manage that, you may cancel the purchase and we will refund what you have paid within 14 days.
2.5: If a product unexpectedly turns out to be out of stock, we will contact you about a new delivery date or an alternative. You may then cancel the order and you will get your money back within 14 days.
2.6: We deliver to the address you provide. Please check the address carefully when ordering. If you spot a mistake, tell us straight away: as long as the parcel has not left, we will change it.
2.7: If you are not at home, the carrier follows its own procedure. Usually the parcel is left with a neighbour or taken to a collection point. Your track & trace message tells you what has happened to your parcel.
2.8: We also deliver on Saturdays. We do not deliver on Sundays.
2.9: If you need it urgently, please contact us before you order. For an additional charge we can use a courier service.
2.2: If a product shows delivery time 2–3 working days, it comes from our supplier's stock or is still being tested in our workshop.
2.3: The delivery times stated are an indication. Delays at the carrier or extreme weather can get in the way; if that happens we will keep you informed.
2.4: In any event we deliver within 30 days of your order, unless we agree a longer period with you. If we do not manage that, you may cancel the purchase and we will refund what you have paid within 14 days.
2.5: If a product unexpectedly turns out to be out of stock, we will contact you about a new delivery date or an alternative. You may then cancel the order and you will get your money back within 14 days.
2.6: We deliver to the address you provide. Please check the address carefully when ordering. If you spot a mistake, tell us straight away: as long as the parcel has not left, we will change it.
2.7: If you are not at home, the carrier follows its own procedure. Usually the parcel is left with a neighbour or taken to a collection point. Your track & trace message tells you what has happened to your parcel.
2.8: We also deliver on Saturdays. We do not deliver on Sundays.
2.9: If you need it urgently, please contact us before you order. For an additional charge we can use a courier service.
3. Shipping costs
3.1: Within the Netherlands we ship free of charge from €99. Below that you pay a contribution towards the shipping costs. You see the exact amount in your cart before you pay.
3.2: We ship to all countries of the European Union. The shipping costs for that are shown at checkout. If your country is not in the list, please contact us; we will tell you in advance what the shipping will cost.
3.3: If we deliver your order in several parts, for example because not everything is in stock at the same time, we do not charge extra shipping costs for that.
3.4: Collection at Radonweg 10 in Amersfoort is always free.
3.2: We ship to all countries of the European Union. The shipping costs for that are shown at checkout. If your country is not in the list, please contact us; we will tell you in advance what the shipping will cost.
3.3: If we deliver your order in several parts, for example because not everything is in stock at the same time, we do not charge extra shipping costs for that.
3.4: Collection at Radonweg 10 in Amersfoort is always free.
4. Packaging and transport damage
4.1: We pack your order carefully, so that it survives the journey.
4.2: Until the moment you receive the parcel, the risk of shipping is ours. If your order arrives damaged or is lost on the way, we will resolve it.
4.3: You do not need to take out any insurance for that and you do not bear the costs. This applies whichever shipping method you choose.
4.4: Please report transport damage as soon as possible, preferably with a photo of the parcel and of the product. The sooner we know, the easier it is to settle with the carrier. A report within 2 months of discovery is timely in any case.
4.5: Please do not send a damaged product back before you have contacted us. We will tell you what needs to happen.
4.2: Until the moment you receive the parcel, the risk of shipping is ours. If your order arrives damaged or is lost on the way, we will resolve it.
4.3: You do not need to take out any insurance for that and you do not bear the costs. This applies whichever shipping method you choose.
4.4: Please report transport damage as soon as possible, preferably with a photo of the parcel and of the product. The sooner we know, the easier it is to settle with the carrier. A report within 2 months of discovery is timely in any case.
4.5: Please do not send a damaged product back before you have contacted us. We will tell you what needs to happen.
5. Cancelling, changing and returning
5.1: As long as your order has not been processed or shipped, you can change or cancel it. Please contact us as soon as possible.
5.2: If the order is already on its way, you have 14 days to change your mind after receiving it. How that works is set out in our Warranty & returns terms.
5.3: The right of withdrawal applies to consumers. If you buy in a company name it does not apply, unless we agree otherwise with you.
5.2: If the order is already on its way, you have 14 days to change your mind after receiving it. How that works is set out in our Warranty & returns terms.
5.3: The right of withdrawal applies to consumers. If you buy in a company name it does not apply, unless we agree otherwise with you.
6. Payment
6.1: Payment takes place when you order, unless we agree otherwise with you.
6.2: You can pay with iDEAL, Klarna, in3, Visa, Mastercard, PayPal, Apple Pay, Bancontact, KBC/CBC and Billie. The current list is shown at checkout.
6.3: Payments run through Mollie. You enter your payment details there; we do not see your full account or card number.
6.4: If you choose to pay later or in instalments, the terms of that provider apply as well. You will see them during checkout.
6.5: We ship your order as soon as the payment has been confirmed or — when paying later — as soon as the provider has approved the order.
6.2: You can pay with iDEAL, Klarna, in3, Visa, Mastercard, PayPal, Apple Pay, Bancontact, KBC/CBC and Billie. The current list is shown at checkout.
6.3: Payments run through Mollie. You enter your payment details there; we do not see your full account or card number.
6.4: If you choose to pay later or in instalments, the terms of that provider apply as well. You will see them during checkout.
6.5: We ship your order as soon as the payment has been confirmed or — when paying later — as soon as the provider has approved the order.
7. Force majeure
7.1: If we cannot deliver because of circumstances beyond our control, this constitutes force majeure. Think of disruptions at the carrier, extreme weather, fire, a prolonged power or internet failure, government measures or the loss of a supplier.
7.2: We will let you know as soon as possible and agree a new delivery date with you.
7.3: If the force majeure lasts longer than 30 days, both you and we may cancel the agreement. Whatever you have already paid will be refunded within 14 days.
7.2: We will let you know as soon as possible and agree a new delivery date with you.
7.3: If the force majeure lasts longer than 30 days, both you and we may cancel the agreement. Whatever you have already paid will be refunded within 14 days.
8. Our website
8.1: The content of this website — the texts, photos, design and our logo — belongs to IBO Computers or to our licensors.
8.2: You may not copy, reproduce or republish that content without our written permission. For your own use, such as saving or printing a page, you do not need to ask us.
8.3: Brand names, model names and logos of manufacturers belong to those manufacturers. We use them solely to indicate which product is concerned.
8.4: The product you buy from us is yours. You may open it, modify it, have it repaired or sell it on. Do bear in mind that damage caused by someone else opening the device falls outside the warranty; what is and is not covered is set out in our Warranty & returns terms.
8.2: You may not copy, reproduce or republish that content without our written permission. For your own use, such as saving or printing a page, you do not need to ask us.
8.3: Brand names, model names and logos of manufacturers belong to those manufacturers. We use them solely to indicate which product is concerned.
8.4: The product you buy from us is yours. You may open it, modify it, have it repaired or sell it on. Do bear in mind that damage caused by someone else opening the device falls outside the warranty; what is and is not covered is set out in our Warranty & returns terms.
9. Privacy
9.1: We use your data to carry out your order and to stay in touch with you about it.
9.2: We never sell or rent your data to third parties. Which data we process, why, who we share it with and how long we keep it is set out in our Privacy policy.
9.2: We never sell or rent your data to third parties. Which data we process, why, who we share it with and how long we keep it is set out in our Privacy policy.
10. Applicable law and disputes
10.1: These delivery terms and all agreements with IBO Computers are governed exclusively by Dutch law.
10.2: If you have a complaint, please tell us first. How we handle complaints is set out in our Complaints procedure.
10.3: If we cannot resolve it together, you may bring the dispute before the competent court in the Netherlands.
10.4: These terms are also available in Dutch. This English text is a translation for information purposes; in the event of any difference between the two texts, the Dutch text prevails.
10.5: This version dates from 1 August 2026.
10.2: If you have a complaint, please tell us first. How we handle complaints is set out in our Complaints procedure.
10.3: If we cannot resolve it together, you may bring the dispute before the competent court in the Netherlands.
10.4: These terms are also available in Dutch. This English text is a translation for information purposes; in the event of any difference between the two texts, the Dutch text prevails.
10.5: This version dates from 1 August 2026.
More information?
If you have a question about your delivery, please ask. Via WhatsApp and e-mail ([email protected]) we are available day and night; by telephone you can reach us on +31 (0)33 207 5050, on working days from 09:00 to 17:30 and on Saturday from 10:00 to 16:00. We usually reply within 24 hours.
You are also welcome at Radonweg 10, 3812 RL Amersfoort.
You are also welcome at Radonweg 10, 3812 RL Amersfoort.