FAQ
Below are the questions we are asked most often. If your question is not here, please ask us via WhatsApp or e-mail — we are available day and night.
Ordering and delivery
What is the delivery time?
If you order an item that is in stock before 17:00 on a working day, it leaves us the same day with PostNL. PostNL usually delivers the next working day.
What do “in stock” and “delivery time 2–3 working days” mean?
If it says in stock, the item is here in our premises in Amersfoort. If it says delivery time 2–3 working days, it comes from our supplier's stock or is still being tested in our workshop. Our stock is updated live, but we sell online and in the shop from the same stock. If an item has just been sold, we will contact you the same day.
Do I get a track & trace code?
Yes. As soon as your parcel has been registered with the carrier, you receive the code by e-mail. That happens at the end of the working day, so the mail may arrive in the evening.
What does shipping cost?
We ship free of charge from €99. Below that you pay a contribution towards the shipping costs; you see the exact amount in your cart before you pay. Collecting your order in Amersfoort is always free.
Do you deliver on Saturdays?
Yes. Saturday is the only delivery day at the weekend; we do not deliver on Sundays. Our carriers normally deliver on working days only, but we have made additional arrangements for Saturdays.
Can you deliver urgently?
Yes, for an additional charge we can use a courier service. Call or message us first, and we will tell you what is possible and what it costs before you order.
Can I collect my order?
Yes, and it is free. Choose collection at checkout and come to Radonweg 10, 3812 RL Amersfoort. We are open Monday to Friday from 09:00 to 17:30 and on Saturday from 10:00 to 16:00. Let us know when you are coming and your order will be ready.
Do you deliver outside the Netherlands?
Yes, we ship to all countries of the European Union. If your country is not in the list at checkout, please contact us. We will tell you what the shipping will cost beforehand.
Returns and cancellation
Can I cancel or change my order?
As long as your order has not yet been processed or shipped, we can change or cancel it. Call or message us as soon as possible. If the parcel is already on its way, you can still use your 14-day right of withdrawal after receiving it.
Can I return my order?
Yes. You have 14 days to change your mind after receiving your order, without having to give a reason. Report it within those 14 days by e-mail to [email protected]; after that you have another 14 days to send the product back. You may unpack the product and assess it as you would in a shop — so you may switch a laptop on.
Is returning free of charge?
If you send something back within the cooling-off period while there is nothing wrong with it, you pay for the return shipment yourself. Please use a shipping method with track & trace so the parcel arrives safely. If it concerns a defect or damage that occurred during transport, we pay the shipping costs.
My order arrived damaged, what now?
Please contact us before sending anything back, preferably with a photo. Until the moment you receive the parcel, the risk of transport is ours. We will resolve it and you do not bear the shipping costs.
Which products can I not return?
Products built to your own specifications or personalised, sealed products that cannot be returned for reasons of hygiene once the seal has been broken (such as earphones and headsets), and software, licences and activation codes of which the seal has been broken or that have been delivered digitally and taken into use. A damaged or missing box is not a reason to refuse your return; we may, however, set off any loss in value if the product has been used more than was necessary to assess it. The full arrangement is set out in our Warranty & returns terms.
Payment and invoices
Which payment methods do you accept?
iDEAL, Klarna, in3, Visa, Mastercard, PayPal, Apple Pay, Bancontact, KBC/CBC and Billie. Payment runs through Mollie; you enter your payment details there and we do not see your full account or card number.
Can I pay later or in instalments?
Yes. With Klarna you pay afterwards, with in3 you spread the amount over three instalments, and Billie is intended for business customers who want to pay afterwards on invoice. You will see the terms of those services during checkout.
Can I order in a company name?
Yes. State your company name and VAT number with your order and we will make out the invoice to your company. If you cannot manage it at checkout, message or e-mail us and we will sort it out.
When do I receive my invoice?
You receive the invoice by e-mail as soon as your order has been processed. The track & trace code comes in a separate e-mail, so you can easily find both.
Warranty, condition and repairs
How much warranty do I get?
We provide 2 years warranty on laptops, desktops, workstations and monitors, on new as well as refurbished devices. For separate parts the period is stated with the product. On a repair we provide 6 months warranty if a new part was fitted and 3 months if a used part was fitted.
What do the labels on the products mean?
Every product carries a condition label, from New Sealed through to Refurbished C, with New Open Box, Demo and Renew in between. The Product condition page explains exactly what each label means.
Is a refurbished device reliable?
Every device is fully tested in our own workshop in Amersfoort before it is shipped, and you get the same 2 years warranty on it as on a new device. The difference is in the appearance, not in the way it works — and that difference is described on the product page.
My device broke down within the warranty, what now?
Please contact us first via WhatsApp or e-mail, with your invoice number and a description of the fault. We will let you know whether you can send it in or bring it round. You pay for the shipment to us, we pay for the return shipment to you. We carry out repairs ourselves, down to component level.
Do you also repair devices that were not bought from you?
Yes. From batteries and screens to motherboard repair, in our own workshop in Amersfoort. Send us a message with the brand, the model and the fault, and we will tell you what it is going to cost.
Another question?
Prefer to come in person? You are welcome at Radonweg 10 in Amersfoort, Monday to Friday from 09:00 to 17:30 and on Saturday from 10:00 to 16:00.